Late:

When you realize you will be late, please let us know as quickly as possible.

If you are more than 15 minutes late:

•  On a 30-minute appointment, it will be considered a no-show and count toward our No-Show Policy.

• On an appointment longer than 30 minutes, you may be refused service (counting as a No-Show) or, if it is possible, a shortened service at full price.

Cancellations:

All services scheduled for 2 hours or more require a 48-hour cancellation notice. 

All other services require a 24-hour cancellation notice. 

If you should fail to give proper notice: 

• First time - is on us. We completely understand that unexpected life events can happen. However, you will be required to have a credit card on file.

• Second time and forward - you will be required to pay for the appointment(s).

No-Show:

•  First time - You will be charged 50% of the missed appointment.

• Second time and forward - We will require full payment for the missed appointment.

We know it’s easy to forget about appointments booked weeks or months in advance, so we will do our best to send you a text notification at the time of scheduling that you can add directly to your calendar. You will also receive a confirmation email/text 48 hours in advance, and a reminder email/text the day before your scheduled time. If, for some reason, you are not receiving these notifications and would like to, please let the scheduling staff know.

However, if we are unable to reach you, please understand it is your responsibility to remember your appointment times to avoid missed appointments and no-show fees.

Please note this policy will be based on a rolling calendar year. Meaning, if you have your first occurrence in March, it will not drop off until the same day of the following March.

Online Scheduling:

Some things to remember when scheduling your appointment online:

• We reserve the right to shift appointments 15 to 30 minutes as needed for staff efficiency. If this is necessary, our staff will contact you with your options.

• Every client has specific timing needs. If we see your scheduled appointment doesn’t meet your needs, we will contact you so we can make the appropriate adjustments.

• Not all services and staff are available for online booking. Please call us at 614-228-2991 to schedule for either of these instances.

• ALL color services will require you to schedule a haircut or blow-dry style AT THE TIME OF INITIAL BOOKING by clicking on “add another service”. You cannot book the color service and then go back in to schedule the haircut or blow-dry style. If you do not follow this guideline, you will be contacted about rescheduling your appointment.

• Some services will require a deposit after you have scheduled. You will be contacted by one of our team members if this is necessary.

Children:

Often a visit to the salon and spa is a place for clients, like yourself, to escape the everyday routine of life. Therefore, we ask that you refrain from bringing your children with you unless they have an appointment.

Cell Phones:

We ask that you be considerate of others around you. Please refrain from cell phone use during treatments and keep all devices on silent or vibrate at all times. Also, please remember to use earbuds when listening to your device.

Parking:

Complimentary parking is located in our lot on the North side of our building. Enter the building through the doors just off the parking lot. DO NOT park in lot adjacent to our parking lot. The towing company monitors it regularly and you will get towed.

If the lot should be full, there is metered parking on Grant and Gay Streets. BE PREPARED; download the parking app and enter all your relevant information. Apple ParkCBus or Android ParkColumbus

Payment Methods:

Visa, Mastercard, Discover, Check (with i.d.), Studio 33 Gift Cards and Cash. PLEASE NOTE - We are not able to put gratuities on credit, debit or gift cards.